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Shipping and Return Policy

Last updated: August 27, 2026

Thank you for shopping at HoshizakiIceMaker.com.

If, for any reason, you are not completely satisfied with a purchase, we invite you to review our policy on returns, refunds, cancellations, and damaged shipments below.

General Returns

The following terms apply to normal stocked products purchased from HoshizakiIceMaker.com:

  • Returns must be requested within 30 days of the delivery date.
  • Items must be unused, uninstalled, and in their original packaging.
  • Equipment/units must also remain on the original pallet.
  • All return requests are subject to review and approval.
  • The customer is responsible for arranging and paying for return freight.
  • All approved returns are subject to a 25% restocking fee.

Order Cancellations

Normal stocked-item orders may be canceled before shipment with no cancellation fee.

Final Sale Items

The following items are final sale and are not eligible for return or refund:

  • Water-cooled units
  • Special-order items, including special-order equipment, parts, and accessories
  • Electrical components/items

Important: Special-order items cannot be canceled once the order has been placed.

Damaged Shipments

Please inspect your shipment carefully before signing for delivery.

  • If visible damage is found, the customer should refuse the delivery, document the damage with photographs, and notify B&G immediately.
  • Damage documentation and the order number should be sent to [email protected] so that a replacement shipment can be arranged.
  • If a customer signs for a shipment as being received in good condition and later discovers damage after opening the shipment, the customer is responsible for filing the freight claim directly with the shipping carrier.
  • Freight-damage claims and manufacturer-warranty coverage are handled separately from the normal return/final-sale policy.

Discontinued Products

Discontinued products are not available for purchase. These pages are maintained to inform customers that a product has been discontinued and, where applicable, direct them to the appropriate replacement product. Therefore, the return policy does not apply to discontinued products that cannot be purchased.

Questions About Our Policy?

If you have any questions about our Returns and Refunds Policy, please contact us: